Understanding Our Payment Terms: A Guide for Our Valued Clients
Hello to all our fantastic clients and those considering joining our family at The Scottish Shutter Company.
We want to chat about something important – our payment terms. We’ve been helping beautify homes across Scotland for almost forty years, and we’re immensely proud of the trust you place in us to enhance your living spaces. Our approach to payment is designed with both your peace of mind and the seamless delivery of our services in mind. Let’s delve into why we do things the way we do.
Our Terms: A Partnership Based on Trust
Our payment terms have stood the test of time: a 50% deposit with your order and the balance due seven days before installation. These terms, clearly outlined in our quotations and order summaries, have been embraced by thousands of clients over the years. When you choose to go forward with us, paying your deposit signifies a mutual agreement based on trust and our shared commitment to transforming your space.
We understand that committing to such an investment requires a leap of faith in us. We don’t take this lightly. In return, we promise not just to meet but exceed your expectations. Our no-quibble guarantee ensures any concerns are addressed swiftly, with your satisfaction as our paramount objective.
Why Balance Before Installation?
Our decision to request the final payment seven days before installation wasn’t made lightly. Historically, we found that post-installation payments often led to unintentional delays. Our clients were happy, but sometimes, final payments slipped their minds, leading to countless hours spent in gentle reminders. While the vast majority of our projects concluded without a hitch, there were instances where payment delays occurred, not out of dissatisfaction but due to the hustle and bustle of daily life.
A particularly striking instance involved an outstanding balance of over £1,300. Despite a court ruling in our favour, the financial and emotional toll of pursuing the payment far exceeded the monetary loss. This experience prompted us to rethink our approach, leading to our current terms, which ensure smooth operations and peace of mind for both parties.
Your Peace of Mind is Our Priority
We recognise that our terms might differ from the norm. However, they stem from our desire to ensure that your installation day is as smooth and joyous as unveiling your new shutters or blinds. We aim to eliminate any potential stressors, allowing you to revel in the transformation of your space without the shadow of pending payments.
We’re here to talk if you ever feel hesitant about these terms. We are always open to discussing any concerns. Moreover, as a fully paid-up member of the British Blind and Shutter Association (BBSA)—with our very own Technical Director, David D’Ambrosio, as its current president—you have an additional layer of assurance. The BBSA exists to protect both you and us, ensuring fairness and satisfaction in every transaction.
Your Concerns
We understand if you are wondering what safeguards are in place when adhering to our payment terms. Paying in advance can seem daunting, but it’s important to remember that our relationship is built on mutual trust and a proven track record of excellence. Our full, no-quibble guarantee stands firmly behind every project we undertake. If, for any reason, you’re not completely satisfied, we commit to making it right. The BBSA is also at your disposal, providing an extra layer of confidence in your decision to choose us.
Resolving a Dispute
The BBSA estimates that some 20 million blinds, awnings and shutters are sold and installed every year. Very occasionally things go awry and this page includes options to try and resolve a dispute including the BBSA’s free mediation service.
- Dispute with a non-BBSA member
As the BBSA does not accredit non-members and are not bound by our Code of Practice, the BBSA has no jurisdiction over them.
Consumers wishing to resolve their dispute with non-members should use alternative options.
- Dispute with a BBSA member
In most instances, disputes are resolved without any involvement from the BBSA.
However, if the two parties are unable to resolve their dispute themselves, they can refer it to the BBSA for mediation.
A member can refer a customer to the BBSA, or a consumer can approach the BBSA directly to ask for help with their dispute – but only after this has been brought to the member’s attention first.
Final Thoughts
At The Scottish Shutter Company, we’re not just about shutters and blinds but about people, homes, and the joy of creating beautiful, comfortable spaces. Our payment terms are designed to facilitate a seamless experience from when you decide to work with us to the magical installation day.
We thank each of you for your trust, understanding, and partnership as we continue to make homes across Scotland more beautiful, one window at a time. Please don’t hesitate to reach out if you have any questions or need further clarification. Together, let’s make your home the haven you deserve.
Team SSC – January 2024
