Why Our Terms of Business Are Designed to Serve You
At The Scottish Shutter Company, we’ve proudly upheld the same business terms for almost 30 years: a 50% deposit is required when placing your order, and the balance is due seven days before installation. These terms aren’t just policies; they’re integral to how we provide a reliable, high-quality service tailored to your needs. Let’s explain why these terms exist and how they benefit you.
Custom-Made Means Commitment
Every shutter or blind we supply is custom-made for your windows. We cannot restock your order on a shelf or resell it to someone else. This level of customisation ensures a perfect fit, enhances the aesthetics of your space, and gives you the control over light, privacy, and energy efficiency you deserve.
Because each item is bespoke, it’s locked in once your order is placed. Cancelling midway through manufacturing isn’t an option, which is why the 50% deposit is essential. It allows us to begin creating your one-of-a-kind shutters or blinds with the confidence that you’re as committed to the project as we are.
Why We Require Payment Before Installation
We’re a close-knit team of eight shading specialists focusing on delivering exceptional service. Unlike larger companies with dedicated credit control departments, we don’t have the resources to chase payments after installation. This policy isn’t about distrust; it’s about practicality. In our experience, even the most well-intentioned clients can forget to pay when life gets busy. By settling the balance beforehand, both you and our team can focus entirely on ensuring the installation process goes smoothly.
What Happens If Something Goes Wrong?
We understand that no process is entirely foolproof. Though these instances are rare, manufacturing errors, miscommunications, or transit damage can happen. When they occur, we take full responsibility for promptly resolving the issue. Our documented Error, Damage Report (EDR) process ensures that our management team thoroughly reviews and addresses every concern.
Our track record speaks for itself: thousands of satisfied customers have trusted us with their homes and have been delighted with the results. If something isn’t right, we won’t rest until it is.
Why Our Terms of Business Are Fair
We understand that you may be cautious about paying in full before installation.
It’s a valid concern, and we want to address it directly. First and foremost, we’re committed to your satisfaction. As a long-standing member of the British Blind and Shutter Association (BBSA), we adhere to strict standards of quality and professionalism. Our Technical Director, David D’Ambrosio, is the Association’s Immediate Past President, a testament to our leadership in the industry. If, in the unlikely event we are unable to resolve an issue with you, the BBSA will take up your case. Without fear of contradiction, we can say that this has never been required in our nearly forty years of operation.
You should never buy any shading product from a company that is not a fully paid-up member of the BBSA.
Additionally, every team member you interact with—from consultation to installation—is a full-time employee, not a self-employed agent. This ensures accountability and consistency at every step of the process. Your satisfaction isn’t just a goal; it’s our reputation on the line.
Reputation
We’ve built our reputation over nearly four decades by delivering exceptional results, not by cutting corners or leaving clients in the lurch. If there’s an issue, we’ll fix it—not because you’ve withheld payment but because it’s the right thing to do.
Avoiding the Risks of Other Suppliers
We’ve all heard horror stories of clients paying in full to national companies only to be left with unresolved issues. Often, these companies rely on self-employed salespeople, estimators, and fitters with little accountability.
In addition, with such companies, when things go wrong, no one at the supplying company seems interested, and getting to the right person is challenging. Not with The Scottish Shutter Company. There will always be a team member at the end of the phone you can speak with, and you can even schedule a call with our Managing Director at a time that suits you—either pre- or post-sale.
Every member of our team is a dedicated shading professional with a vested interest in upholding our high standards. When you choose The Scottish Shutter Company, you’re choosing a company that prioritises quality, integrity, and your satisfaction.
Protecting Your Investment with Section 75
Under Section 75 of the Consumer Credit Act, your credit card provider is jointly liable with the supplier for any breach of contract, such as failure to deliver goods or services as promised, or misrepresentation, such as providing false information about the product or service. This means that if the unthinkable were to happen and a business you’ve purchased from ceases trading, you can make a claim to your credit card provider to recover your money.
Section 75 protection covers purchases between £100 and £30,000, including deposits as well as full payments, giving you an added layer of security when making significant investments in your home.
At SSC, we encourage our clients to use this payment method, not because we anticipate issues, but because we want you to feel fully protected and confident in your decision to work with us. By choosing us, and utilising credit card protection, you’re ensuring a stress-free experience with safeguards in place no matter what.
You Always Have a Choice
We believe in respecting your right to choose a supplier whose terms align with your preferences. We understand if our terms don’t feel the right fit for you. However, we encourage you to consider the value of working with a company that has stood the test of time, consistently delivers on its promises, and is deeply committed to customer satisfaction.
Thousands of Happy Clients Can’t Be Wrong
Over the years, we’ve received countless testimonials from clients thrilled with their shutters and blinds. These stories are a testament to our dedication and the trust we’ve built with homeowners across Scotland.
What our clients say about us. [Click Here]
When you work with us, you’re not just buying a product but investing in expertise, reliability, and peace of mind. We look forward to helping you transform your home with shading solutions that are as beautiful as they are functional.
Team SSC
February 2024
The British Blind & Shutter Association
