How It Works

Good afternoon Judith

A wee hello, with a great big thankyou, for our amazing Luxaflex blinds. They are absolutely fabulous, and Gordon and I couldn’t be happier with them.

Our experience with your company has been five stars all round. From meeting with your dad in the Edinburgh showroom, through on-site meetings with David and communications with you and your admin staff, to having the blinds fitted, your service has been seamlessly top-class in terms of friendliness, professionalism, efficiency, product knowledge, skill and care. It was a pleasure to have Leon and Rob in the flat today. They did a great job, and the blinds exceeded our expectations the minute we saw them installed. It is simply wonderful to be at the receiving end of a Scottish family business whose quality of goods and service is of the highest quality. A complete antidote to the experience we’ve had with our builders for over six months now. It has been uplifting for us on many levels.

Please convey our grateful thanks to your very special team. On a more personal level, I would like to express my thanks to you for your caring and understanding of our builder dilemma. I will never forget your kind understanding on the phone when I first shared our problems with you, not to mention your beautiful flowers, which came as a complete and thoroughly welcome surprise at a horribly dark time. Special thanks, too, to David who kindly returned to our flat on a freezing cold winter’s day for a second visit in order to make sure we’d ordered the right blinds for each room.

I hope you’ll have us back for another order! Quite honestly, we wouldn’t dream of going anywhere else, and we’ll be spreading the word around!

Warmest regards from Gordon and me for everything.

Janette Masterton

I have these currently here in Scotland and they can brighten a room. You just tilt the louvres in a way to direct light into the room. They can also make a really nice dark room when fully closed, perfect for watching movies! 

They’re a great insulator, either helping to keep a room warmer or cooler. They’re so much easier to clean than curtains!

We’ve just ordered our second set for our home office and will soon be making a 3rd order for our sun lounge. 😊

Can’t recommend the Scottish Shutter Company enough. They come out, take really accurate measurements and are fully honest about lead times, the installation process etc. there are no extra hidden costs that you get slammed with after placing and confirming your order. 

They talk you through the different products they have, and what the costs are.

I also grew up with these types of blinds in America where they’ve been around for centuries. 

They’re called “plantation blinds” but the original concept was invented in Ancient Greece. They’ve been around for this long because they work!

This company are absolutely amazing. We love our shutters!

Hi Judith

Just wanted to drop you a message to let you know we managed to fit the shutters.
Our joiners said they were really straightforward and easy to fit.
They look fantastic and I’m absolutely delighted with them………I just need to find myself a pole long enough to open and close the top set now!
I’ve attached some photos for you and I’m happy for you to use them on your website or wherever.
Many thanks for the amazing service, I’ll be definitely be recommending you to others.

Kind regards

Jane

Orkney Islands

via email 25th January 2024

Hi Alanah,

That’s our shutters fitted. An excellent service by one of your team who worked very efficiently with a great customer friendly approach.

Cheers,

Tom

“We would like to thank you all for your helpful attitude and efficiency. It was a pleasure dealing with you.”

“I am over the moon with my shutters and extremely happy with the tidy workmanship. I will highly recommend your company to anyone who asks me about shutters.”

“Many thanks to the boys for fitting the shutters in our kitchen today. Your service has been both professional and efficient – we appreciate that very much and are delighted with the finished product. The shutters seem to have the effect of letting more light into the kitchen which was what we were looking for.”

“Superb job with no hassle, no mistakes and if you like supporting local independent businesses and dealing with nice people then look no further than this company. I am absolutely delighted with my shutters and I am relieved that I went to the best people to do the right job from the start.”

There’s a reason customers return and repeat business. You are one of the best examples.

Professional, organised and massively efficient with exceptional care and attention.

We would act as a reference any time ( house / installation view) if you need one.

Many thanks to everyone.

Firstly, my sincere apologies for the delay in sending this to you, I wanted to sit down and really give proper thought to this email, rather than a quick message.   The electrician arrived just as your team was leaving yesterday and I had quite a tidy up after he left (not all are as clean as you chaps) and I also needed to prep another room for him coming back tonight (which did not happen in the end), so it was a rather late night.

I absolutely love love love the pirouette’s and the shutters (oh I have missed my shutters you installed at our last property – never realised just how much until yesterday) and the Duettes are great too.  Thank you so much for the care and patience yourself, David and your wonderful install team have provided throughout the entire process.  There is simply no other company we would deal with, you continually go above and beyond and we are so very grateful.

The only reason it is “I” is because Simon has been away all week and only returning late tonight, so I can’t wait to see his face when he see’s everything, I think he will be blown away.  As above the Pirouettes in particular are just beautiful and as soon as I can get some daylight shots taken, I will share these with you – in fact if you are ever in Edinburgh, please do come in for a coffee to have a look at them – they are stunning, I feel like I am living in one of your brochures!  Selling Sunset has nothing on Rosewell now 😊.  But more importantly than that – they make our house a HOME.

In addition to praising the product and you & David’s abundance of patience and guidance, I wanted to pass on my gratitude to your wonderful install team too.  They are an absolute credit to you too.  Often when you have a company come to deliver or install, the experience falls short of the “sales experience”, however not in your case.

They were just as patient, diligent at their work, so friendly and put my mind at ease, no question too silly or never too busy to take time to explain.  Honestly, they were just a pleasure to have in my home and that is not always the case and therefore not something I wanted to leave unsaid.    You can tell that everyone feels like part of the Scottish Shutter family and by extension I want to affirm that this spreads to you clients too!

Not sure what else I can say other than THANK YOU – two small words but a huge sentiment behind it!  Truly thank you, as you know we have had so many ups and downs with tradesmen letting us down, dealing with yourselves has been a complete dream.

Kim x

“Love my shutters”

I cannot thank you and your colleagues enough for the time and generosity you have shown in sorting out a problem, not of your making and that the original retailer didn’t want to know about.

You could have simply said you were too busy or pushed me to the maker of the blind, but instead, you chose to help and solve my tiny molehill of an issue that risked becoming a mountain.

“A smooth operation from start to finish. We will recommend you to all our friends.”

“The shutters are nearly as fab as the service you all provide!! We all love them! Thank you so much.”

We are absolutely delighted with our shutters and blinds. The Scottish Shutter Company are extremely knowledgeable, and the customer service is superb.

“The service is absolutely first class and the product at the end of the day is exactly what I was looking for. I would wholeheartedly recommend them, they’ve been very good, very professional to deal with, done everything they said they were going to do and, very happy with the end product!”

Hi

email December 2023

This company was a pleasure to deal with from initial contact until the final installation of 5 Shutters and 5 Blinds. We received a nice brochure and comprehensive information on their website. Judith took time to give us indicative costs as our new home had not yet been completed. They were happy to work from the builders’ drawings. David was very informative when we attended a private appointment at the Dundee showroom. He spent time understanding our requirements and explaining all our options. David then liaised with our builder to obtain an early site visit to obtain accurate measurements. We met with him again immediately and he explained our options based on his findings. He even went as far as offering some snagging advice. The quotation was quickly received and presented us with further options. Judith made the order process run smoothly. We were provided with updates on the order progress. We were advised of a late February/early March install date. This happened on schedule. Installation date arrived and the Installers arrived on time. They were very professional, polite, and worked hard to install everything ordered. They worked tiddly and cleaned as they completed. They took the time to explain all the features of the Shutters and Blinds. The products we ordered were not cheap. We did pay more for quality and service. Well worth it to help complete our new home.

— Mike Mullen

Google Review – 23rd February 2024

Great service. Helpful and listened to our requirements. Installation ran smoothly and results great. Definitely added some character to room.

(on Google)

Just to say thank you to everyone for another wonderful installation. You make the process from start to finish just so straightforward. Everyone turns up when expected and you know the Scottish Shutter Company is in with the perfectly lined up shoes at the door!

The guys were, as always, really friendly and professional, and you’d never known they’d been (other than the lovely new shutters).

The windows have just finished everything off.

Thank you again, and best wishes to all.

Iona Colquhoun

Can I just say what a fantastic company to deal with so far , honest such a breath of fresh air and so efficient.

April Ritchie (email 27th February 2024)

I am happy with the shutters. Leon and Rob were very professional and did a great job.  Leon was very focused and diligent.

Both guys are a credit to your business, so please pass on my thanks to both of them.

9 January 2023 (email)

Shutters are fantastic, beautifully fitted given how uneven our very large window is. Totally changed our room. Fully recommend Scottish Shutters for service and quality

1/2/23 (on Google)

Just a quick note to say it’s been a great success ….. so happy Judith. Everyone has been brilliant and Leon has done a fantastic job!

I know of no other company that delivers this level of customer satisfaction.

Thank you all very much, and I hope you will go from strength to strength with your amazing team.

Best Wishes
Sandra

“My husband is delighted with the quality of workmanship and my son says they’re cool – Quite a relief for me as I had done all this without their direct involvement. Thank you very much indeed for the friendly, efficient, excellent service.”

“I’m delighted with my shutters, and they have been the best purchase I have made in a long time. Also I must say your customer service was second to none.”

Hi Judith,

Just wanted to let you know the shutter fitting went to plan. The lads were great,very tidy and efficient!

We are delighted with our shutters,make our rooms look totally different and changes the front of the house,looks great.

So happy we chose Scottish Shutters and would not hesitate to recommend to others.

I am going to show my hairdressers parents the pictures of our house ,they have their shutters ordered and I am sure they will be very pleased too.

 Your team are amazing, a credit to you all,please convey our thanks to everyone involved.

Kind regards,

Linda

email 15th June 2023

We are absolutely delighted with the shutters this company installed in our home – which, btw included bow windows in two lounges and our bedroom. The result looks stunning, makes the house feel cosier on cold winter evenings and has reduced our heat bills as a result. In honesty, most of this had to do with the excellent preparation work David did when he came to measure up the window frames: bow windows in 193x properties are never symmetrical, but he was meticulous in his measurements, and that can be seen in the finished product. We initially had anothercompany estimate for the job, and yes, they were cheaper, but I had much more confidence in David and Judith, and our gut served us well. Communication with Judith and Francesca was excellent, and on installation day, the team (Leon and his colleague) were polite, courteous, informative and tidy in their workmanship. The whole experience has been a pleasure.

4/2/23 (on Google)

“Words can’t tell you how thrilled I am with the shutters! They are fabulous and I can’t stop looking at them. They complete the cottage. They are an exact match to the existing paintwork. High praise, too, for the very professional fitting. Perfect job. Your father and husband were so quick and efficient. I will be recommending you to all and sundry.”

Hi Judith,

I just wanted to say that the two boys you have working for you are so professional, polite & a total credit to your company.

Rob explained everything in detail & explained everything & answered all our questions. Nothing was any bother to both Rob and Lee.

We are over the moon with our shutters & would highly recommend you guys to anyone looking for shutters.

From getting in touch to David coming out to measure & also yourself keeping me up to date with everything and then until the installation yesterday, every single part has been plain sailing, which is a rarity these days.

Keep being the amazing company that you are. I’ll include a few photos; feel free to use them to allow others to see how amazing they are.

Thanks ever so much; we are truly happy customers.

Kind regards
Laura

Email – Friday 5th January 2024

Francesca,
May I offer some feedback on my installation?
The guys arrived well within the scheduled time. Got
to work straight away. Extremely polite.
Following the installation, they gave me a rundown on how to get the best out of my shutters. However, above and beyond was that they made adjustments to my shutters [bought via a well-known national company] which had been badly installed. Please pass on my continued thanks. I will recommend your company anytime someone is looking for a quality professional service.
Many thanks
Bill Scott
Mon, 23 Jan 2023

Hello

We just wanted to say thank you for the installation today. We are so very pleased with our shutters and even had a text from our neighbours before the guys left to say how amazing they were. When we went outside to look, we saw what she meant!

The guys were very professional, working quickly and quietly cleaning up before they left and taking away the rubbish, which is very refreshing these days.

The whole process, from enquiry to installation, was very efficient.

So a big thumbs up from Tony, myself and Millie, the cat

Kind regards

Ann

“We’re really happy with our shutters! Everyone that comes into the house or sees them in the passing has said how lovely they are, can’t wait to get the outside of the house painted now, we’ll be back soon to get the windows at the back of the house done.”

“I have to tell you what a pleasure it was dealing with you all throughout the process of ordering and fitting of my shutters. They are stunning and make a fabulous addition to my apartment. Am so glad we found your company for our project.”

We are delighted with the three blinds. Also, to praise the fitter.

We shall not hesitate to recommend The Shutter Company to our friends.

My neighbour is already interested.

Thank you.

Thea Webster

2nd February 2023

“I would like to express my absolute pleasure at my window shutters supplied and fitted by your company. They have surpassed the image I had in my head of how they would look and fit into my bedroom. David & David were most helpful in their visit to my house, with their advice and expertise they gave me the confidence to go ahead. I would highly recommend yourself to anyone.”

“I am impressed by your efficiency, quality of product and especially your commitment to fit the shutters to meet the deadline. I shall be recommending you to friends.”

Judith

Thank you so much for being as amazing as we remembered.

Its why we chose you last time, and we’re not disappointed

Annabel

7th February 2023 (Text message)

Hi, This is another big thank you for once again meeting my expectations with my recent blinds installation. I have been using your company since the Fabric Shop days in the Perth Road Dundee. Over the years, I’ve transitioned from curtains to shutters and blinds to enhance my home. I have recently had Luxaflex Trufit Duette blinds fitted following an appointment in the showroom. From start to finish, the communications and first-class family service were second to none. After-sales service is also excellent. Well done for a first-class service from all the team.

Email September 2023

After researching possible shutter suppliers, I settled on The Scottish Shutter Company because their response time to my initial enquiry was the quickest and most professional of all the companies I contacted. It seems that it is not as easy as it used to be to visit showrooms due to Covid, but this wasn’t a problem for The Scottish Shutter Company. They brought the samples (all of them) to me. David [D’Ambrosio] arrived on site exactly when he said he would, bringing with him all the samples and a wealth of knowledge on what types of shutters would suit my rooms and why. There were a few options, and David patiently and confidently went through all of these, advising the features and benefits of all of them. After his presentation, he then competently measured all my rooms. The ceiling heights of my rooms are 3.5 metres; this wasn’t a problem for David to tackle.

Within 24 hours, I had a couple of quotes from head office and the options we discussed. They gave me time to review these prices and agree on which ones I felt were best. Shutters are an investment; they are not transient fashion; therefore, the cost of these differs from blinds. However, there are plenty of options to suit everyone’s budget. Once agreed, I paid 50% upfront. If you’re like me, you instinctively worry that this company might keep the money and not deliver. These fears were eliminated very quickly because The Scottish Shutter Company kept in regular contact with me throughout the manufacturing period advising me of the progress of my order. I was given an estimated delivery time of 16/18 weeks, and we agreed on a potential fitting date. Before the installation date, I paid the remaining balance and had no hesitation in doing this due to their continued customer service and support.

As promised and exactly on time, the two fitters arrived to fit the shutters. They were organised, polite and completely efficient. It took around 2 hours of solid work to install the nine shutters. Not one piece of mess was made, and throughout the process, I found them friendly and courteous. Their knowledge of the product was incredible, and after the installation, they spent as long as I needed to understand how best to look after the shutters and operate them effectively, highlighting many of their features of heat retention, security and privacy.”

I don’t often give out five stars to companies, but this 5-star review is completely justified, and I would not have any hesitation in purchasing from this company again or highly recommending them to anyone else. They were incredible. Thank you for delivering on every level; I am thoroughly delighted with the result.

Just a quick note to say the Leon arrived exactly on time, did a great job as always, and we are super pleased with the finished results

Thanks again

Edward