Firstly, my sincere apologies for the delay in sending this to you, I wanted to sit down and really give proper thought to this email, rather than a quick message.   The electrician arrived just as your team was leaving yesterday and I had quite a tidy up after he left (not all are as clean as you chaps) and I also needed to prep another room for him coming back tonight (which did not happen in the end), so it was a rather late night.

I absolutely love love love the pirouette’s and the shutters (oh I have missed my shutters you installed at our last property – never realised just how much until yesterday) and the Duettes are great too.  Thank you so much for the care and patience yourself, David and your wonderful install team have provided throughout the entire process.  There is simply no other company we would deal with, you continually go above and beyond and we are so very grateful.

The only reason it is “I” is because Simon has been away all week and only returning late tonight, so I can’t wait to see his face when he see’s everything, I think he will be blown away.  As above the Pirouettes in particular are just beautiful and as soon as I can get some daylight shots taken, I will share these with you – in fact if you are ever in Edinburgh, please do come in for a coffee to have a look at them – they are stunning, I feel like I am living in one of your brochures!  Selling Sunset has nothing on Rosewell now 😊.  But more importantly than that – they make our house a HOME.

In addition to praising the product and you & David’s abundance of patience and guidance, I wanted to pass on my gratitude to your wonderful install team too.  They are an absolute credit to you too.  Often when you have a company come to deliver or install, the experience falls short of the “sales experience”, however not in your case.

They were just as patient, diligent at their work, so friendly and put my mind at ease, no question too silly or never too busy to take time to explain.  Honestly, they were just a pleasure to have in my home and that is not always the case and therefore not something I wanted to leave unsaid.    You can tell that everyone feels like part of the Scottish Shutter family and by extension I want to affirm that this spreads to you clients too!

Not sure what else I can say other than THANK YOU – two small words but a huge sentiment behind it!  Truly thank you, as you know we have had so many ups and downs with tradesmen letting us down, dealing with yourselves has been a complete dream.

Kim x