1. About us

These terms and conditions apply to all products and services provided by Rocknowe Interiors Limited (company number SC489276, VAT number 198478633), trading as The Scottish Shutter Company. Our registered office is at Unit 2 Ainslie Street, West Pitkerro Industrial Estate, Broughty Ferry, Dundee, DD5 3RR.

References to "we", "us", or "our" throughout these terms refer to The Scottish Shutter Company.

2. Quotations

All quotations provided by The Scottish Shutter Company are valid for 30 days from the date of issue unless otherwise stated. After this period, prices may change due to fluctuations in material costs, exchange rates, or supplier pricing.

Quotations are based on the information available at the time of preparation. If a detailed survey reveals significant differences from the initial assessment, we reserve the right to adjust the quotation accordingly. Any adjustments will be discussed and agreed with you before proceeding.

3. Orders and deposits

A deposit of 50% of the total order value is required upon acceptance of a quotation. This deposit confirms your order and allows us to begin the manufacturing process.

The remaining balance is due upon completion of the installation. We accept payment by bank transfer, debit card, or credit card.

Your order is confirmed once we have received your deposit and sent you a written order confirmation.

4. Lead times

Lead times vary by product type. As a general guide, interior shutters typically take 8 to 12 weeks from order confirmation to installation. Blinds and awnings may have shorter lead times depending on the product and supplier.

We will advise you of the expected delivery and installation timeline when you place your order. While we make every effort to meet estimated timescales, lead times are approximate and may be affected by factors beyond our control, such as manufacturing delays or shipping disruptions.

5. Installation

All installations are carried out by our own trained installation team. We do not use subcontractors. Our installers are fully insured and experienced in fitting the full range of products we supply.

To ensure a smooth installation, we ask that you:

Provide clear access to the areas where products will be installed.
Remove any fragile or valuable items from the immediate working area.
Ensure someone over the age of 18 is present at the property during the installation.
Inform us in advance of any access restrictions or parking considerations.

6. Bespoke products

All products supplied by The Scottish Shutter Company are made to measure and bespoke. Each item is manufactured to your specific requirements and cannot be resold or reused.

Due to the custom nature of our products, orders are non refundable once manufacturing has commenced. Please ensure you are satisfied with all details, including measurements, colours, and specifications, before confirming your order.

7. Five Year Promise

We stand behind the quality of our products and workmanship. Our Five Year Promise covers defects in materials and workmanship for a period of five years from the date of installation.

This promise does not cover:

Damage resulting from misuse, neglect, or accidental impact.
Normal wear and tear, including minor fading from prolonged sun exposure.
Alterations or repairs carried out by anyone other than The Scottish Shutter Company.
Products that have been moved from their original installation location.

If you believe a product is covered under our Five Year Promise, please contact us and we will arrange for one of our team to inspect it at a convenient time.

8. Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the date of the contract without giving any reason.

However, because our products are made to your specific measurements and requirements, if manufacturing has already begun within the 14 day cancellation period, cancellation charges may apply. These charges will reflect the costs already incurred and may amount to the full contract value where production is complete or substantially underway.

To cancel, please contact us in writing at david@scottishshutters.co.uk or by calling 0800 086 2989.

9. Liability

The Scottish Shutter Company carries comprehensive public liability insurance and employer's liability insurance. Our team is fully insured for all work carried out on your property.

Our total liability to you in respect of any contract shall not exceed the total value of that contract. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Complaints

We are committed to delivering an outstanding experience for every customer. If something is not right, we want to know about it so we can put it right.

Please contact us at 0800 086 2989 or email david@scottishshutters.co.uk. We aim to acknowledge all complaints within 2 working days and to resolve them as quickly as possible.

11. Governing law

These terms and conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Terms & Conditions